The Custimer Service Executive is primarily responsible for ensuring a smooth sales administration process, and delivery of Impeccable customer service.
Supporting the day to day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service the company's customers to the highest standards, and monitor the on-time delivery of the sales order book.
Support Commercial Implementation Manager on the daily maintenance of the Company's systems (Joor, Sage, etc)
Manage all content on Joor, including updating product list according to category updates, managing customer information, and creating linesheets
Be responsible for cross-referencing and maintaining excellence in data integrity on all Company's systems
Responsible for all sales administration and data entry and sales related paperwork.
Provide system training to internal team or agents when required
Execute admin tasks to support Sales team, including attaining new account forms from clients, preparing material/ price lists etc
Creation of weekly / ad hoc reports to ensure sales team has up to date information
Supply the global sales force with accurate information and support as and when required.
Aftersales services including send free stock line sheets or provide imagery of orders for client reference
Customer service including but not limited to answering query about products; Liaise with other internal team to ensure seasonal updates are on track, including new images and new season sku list
Organization of sample sets and logistics of those for London showroom, tradeshows, international showrooms, and any other travel
Organization and management of agent's sample sets:
Management of each agent's current samples on hand
Support the on-time delivery of the sales order book and goods out process.
Liaising with Accounts Receivable to collect on outstanding debts
Assist Commercial Implementation Manager in improving current processing, log any known issues, and make suggestions for improvement