Cx Insight Manager

CX INSIGHT MANAGER SALARY UP TO £70,000 BOURNEMOUTH - 2 DAYS A WEEK The Company This is a well known insurance company THE ROLE As CX Insight Manager, you can expect to be involved in the following: - Provide insights into end-to-end customer journeys - Gather insights from surveys and complaints, delivering true insights, not just data reports - Conducts or commissions research to offer valuable insights for business stakeholders, optimising customer journeys to enhance advocacy, loyalty, and customer experience - Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups - Contribute to strategic plans based on data-driven insights - Define and measure customer perception consistently across all products and customer journeys Your Skills And Experience - Experience mentoring/coaching teams - Lead initiatives focused on Customer Experience (CX) - Strong skills in insights generation and storytelling (not just data reporting) - Strategic ability is important How To Apply To express your interest, send your CV to Valentine by clicking the apply button below