Our core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At CloudCall we love software and how technology is constantly changing.
It's this belief that drives us to work closely across sectors to understand the business needs of our customers - from a number of different industries.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.
That's why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.Day-to-day, you will: Following a successful implementation our Customer Support Team provide a key element of our customers ongoing CloudCall experience.
The team consists of 1st, 2nd & 3rd line support functions providing resolutions to customer issues within our defined SLA's.
Communication into the team can be via phone, email, web based portal, live chat or internally generated.Our Support Team are highly motivated toward customer satisfaction and are therefore extremely customer focused.
Our ethos is to be positive and accommodating, to treat each customer individually and remain driven to ensure that we offer the highest level of support at all times.
Going above and beyond for the benefit of our customer or colleagues is never discouraged.As a well-rounded Customer Support Specialist your Skills and Experiences likely include:Ability to follow proceduresAbility to work under pressureAdaptable approach to customer needsAttention to detailClear communicatorHave had experience of working within a busy teamMethodical problem-solving skillsOrganisation and prioritisationPunctuality and reliabilityQuick learnerSelf-motivatedAbility to clearly explain a resolution to end users of varying technical abilityExperience of automated dialling systems (Power/Progressive)Experience of cloud based technologiesWhat does CloudCall offer you?We are a growing SaaS company and we deliver on what we say we do!
We take the development of our people very seriously!
We will work with you to carve out a development plan and make a real difference to your career.