Company Description We are a Y Combinator-backed startup creating AI Employees and consolidated software, starting with our AI BDR Ava and our consolidated outbound sales platform.
We are looking for a superstar Support Specialist to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.
Job Description We are seeking a skilled and customer-obsessed Customer Support Specialist to join our team.
In this role, you will be responsible for providing expert assistance to our clients, troubleshooting complex issues, and ensuring customer satisfaction.
This is an exciting opportunity to be a part of a high-growth startup in a fast-paced, innovative environment.
Key Responsibilities Respond to customer inquiries via email and Zendesk tickets, providing timely and accurate technical support Diagnose and resolve software issues Document all customer interactions, problems, and resolutions in our ticketing system Escalate complex issues to appropriate internal teams Identify and suggest possible improvements on procedures Stay up-to-date with system upgrades and customer care policies Contribute to knowledge base and FAQ documentation Qualifications 3+ years of experience in a Customer Support role Familiarity with Zendesk Preferred: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience) Required Skills Excellent problem-solving and analytical skills Strong verbal and written communication abilities Patient and customer-focused attitude Ability to explain technical concepts to non-technical users Self-motivated with a strong work ethic Adaptable to changing priorities and new technologies Benefits of Working at Artisan Be a part of a groundbreaking company at the forefront of AI technology Shape the future of customer support with AI Work in a collaborative and fast-paced environment Make a real impact on our company's success Competitive salary and benefits package This role is fully remote Industry Software Development Employment Type Full-time