SD Worx is a leading European provider of Payroll & HR services with global reach.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.
We are recruiting for a Customer Relationship Executive (fixed term contract) for 6 months starting in February 2025.
You will be part of our International Customer Support team and ensure our International clients experience seamless, efficient payroll services across multiple countries.
A dynamic environment: flexible working hours and working from home Free language courses (during your working hours) Referral program Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there's always room to grow within SD Worx!
As this is an international role open in multiple countries, the full benefits package depends on the specific location.
Provide expert international customer support, managing cases in accordance with global SLAs/KPIs.
Respond to and triage customer queries, ensuring timely resolutions and escalation management.
Coordinate non-recurring payroll services and tax year-end offerings for international clients.
Drive process improvements, ensure compliance with data protection standards, and participate in client calls for smooth payroll delivery.
Support transitions for new clients and manage legacy systems with high complexity.
You have built a first experience in customer support, payroll or international business operations.
You are fluent in English.
Any additional language is welcome.
You are skilled in managing customer relationships across diverse teams and passionate to build long lasting relationships with interantional customers.
You have a good basic knowledge of Microsoft Word, Outlook and Excel.
SD Worx embraces diversity in the workplace.
Diversity brings inspiration and innovation to our company.
We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.