Job Title: Customer Support (Full-Time, Contract) Location: EU or UK (remote work) Hours: 8-4:30 CET (M-F).
About Us: DocBoss is a B2B SaaS company dedicated to serving industrial equipment suppliers/manufacturers with a niche document control solution.
We are committed to delivering exceptional support and continuously improving our product.
Position Overview: We're looking for someone who loves exploring software, good with logic and who has the patience and empathy to help users get the most from software.
You are good at listening/ interpreting a problem, then working the system to get what you need.
You like writing/creating as the bulk of your non-support time will be spent building support resources.
Your intrinsic motivation and ability to work independently will be key to your success in this fully remote position.
Key Responsibilities: Support users and troubleshoot issues via email and web meeting.
Build and update support articles, product videos, blog posts, and training materials.
Prepare and deliver live and pre-recorded product demos.
Deliver training courses Assist with software testing.
Report issues and request new features as required.
Qualifications: You have worked with customers in a business to business environment.
You have the patience to help/teach people.
You write and speak with professional clarity.
You have created technical content like work procedures, how-to articles, or screen-share videos.
You enjoy learning software systems through your own discovery/research process.
You have worked heavily with Excel.
You might not be an expert, but you aren't scared to manipulate spreadsheets and learn more advanced skills.
You have some form of post secondary education.
Maybe in business (marketing) or arts (writing intensive).
IT/technical skill is less valuable for this role.
Experience that may give you an edge: Experience working for an industrial supplier (instrumentation, valves, pumps, vessels etc) Knowledge of document control from a supplier or EPC perspective.
Salary: Starting salary of 35-45k EUR Contract Details: This is a full-time contract position for someone living in the EU or UK.
We can offer some flexibility in hours for working parents coordinating school/child care drop offs & pickups.
Cross reference post here: https://docboss.com/blog/docboss-is-hiring-a-support-specialist-in-uk-or-eu/ Other Notes: Have you spent the time to understand the job posting?
If yes, enter 87 as the answer to the years of experience with remote work question.