Customer Support Associate - Italian Speaking

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.
The role offers a basic salary of up to £35k, plus bonus/benefits.
London central, office based (nearest station Liverpool St.) 1 day per week working from home.
This is a permanent role.
You must have previous experience in a customer support role with fluent level Italian literacy to be considered.
Ideal candidates will have worked within the Financial Services industry in a similar role.
Responsibilities Deal with day-to-day customer queries.
Respond to incoming emails, chat, phone calls in a prompt and professional manner.
Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions Assisting with the opening of client accounts, amending and maintaining client records so the company's records are accurate.
Dealing with complaints of a varying nature promptly and effectively Help and support customers in understanding terms, conditions, and procedures Liaising with all departments to resolve issues, coordinating communication internally and externally Impeccable telephone etiquette is a must Requirements: Previous experience in a customer related/support function Knowledge and experience of financial markets is a plus Computer literate in Microsoft Office packages, particularly Excel Experience using MT4/MT5 platforms is a plus Excellent English and Italian, both written and spoken.