Customer Support Administrator Role ProfileReports to: Customer Experience Manager Location: Glasgow, office basedSalary: Dependant on experienceHours: 42.5 hours per week (8.30am to 5.30pm) Role Overview Due to the continued growth across both domestic and international e-commerce channels, we're seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.
Could you be who we are looking for?The successful candidate is likely to have/demonstrate:Experience of working in a customer service roleExcellent interpersonal and communication skills both at a written and spoken levelConfidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and proceduresExperience in recording of all customer interactions, meeting pre-set Quality targetsManage end to end customer experiencesAbility to identify improvement opportunities to ensure processes and tools are effective and efficientStrong analytical skills with experience of MS Excel and content management systemsSelf-motivated with strong personal time management & problem solving skillsExcellent Team playerCan do attitude with a flexible approach to the roleMultiple language skills will be treated as an advantage.
Core responsibilities of this role include:Delivery of excellent customer service on each and every callFirst point of contact for customer escalations and complaintsProcessing customer returns and exchangesOrder processing and administration Working for TrespassYou will receive 30 days holiday (increasing to 32 by 2 years' service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward toBenefit from our corporate discounts for you, your friends and family, making the most of the great outdoorsRelaxed dress codeFree parking as there is nothing worse than parking metres and additional costs, meaning….
buy the coffee!Full access to our fantastic Employee Assistance Programme and much more!
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.
Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.