Customer Support Administrator

Customer Support Administrator
12 Months FTC - £24K
Hybrid, Cambridge
Our client is a leading company in the packaging industry, providing innovative solutions and exceptional services to customers. They are dedicated to delivering seamless communication experiences and pride themselves on building strong relationships with customers and partners.
Role Overview The Customer Support Administrator will serve as the first point of contact for customers, ensuring their inquiries and issues are handled efficiently and professionally. This role plays a vital part in delivering outstanding service, maintaining high levels of customer satisfaction, and supporting operational excellence.
Key Responsibilities Responding to customer inquiries via phone, email, and chat promptly and professionally. Troubleshooting and resolving customer issues related to telecom products and services. Maintaining accurate customer records in the CRM system. Coordinating with internal teams to ensure timely issue resolution. Providing administrative support to the customer service team. Managing escalations with empathy and ensuring positive resolutions. Identifying and reporting recurring issues to improve processes and the customer experience. Candidate Requirements Experience: Proven experience in a customer service or administrative role is essential. Skills: Strong communication, organizational, and problem-solving abilities. Technical Knowledge: Familiarity with CRM systems and basic telecom technologies is advantageous. Mindset: A positive, customer-first approach with a can-do attitude. Adaptability: Ability to thrive in a fast-paced environment and multitask effectively. Collaboration: A team-oriented mindset with a willingness to support colleagues. Must be a UK resident within commuting distance of Cambridge.
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