Description We are looking for Customer Success Project Agents to drive sustainable and operational change to create breakthrough benefits.
The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
You'll be responsible for calling our customers and driving the campaign that is required by the business, this could be Smart Meter Bookings, collecting relevant customer information and many more.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need From Yü Here's a taste of what you'll be doing: Calling Yü Energy customers (for various reasons).
Build strong relationships with existing customers by understanding the needs and concerns of their business.
Reach goals by understanding the needs of the business.
Identify opportunities to maximise customer experience.
Develop problem solving skills to manage issues and queries within an appropriate timeframe.
Provide highest levels of customer satisfaction to uphold the brand reputation.
Use CRM system to record, manage and develop opportunities.
About Yü If you have what it takes you could be just what we're looking for… Confident – you love talking to people and building new relationships.
Ambitious – you don't just want another job, you want a career.
Team player – you're happy to help a fellow colleague.
Motivated – you have a can-do attitude and love to learn.
Goal orientated – you love hitting and exceeding targets.
Friendly – you're always polite and speak to people with respect.
Yü Come First We have a wide range of benefits for our employees including: 24 days annual leave + bank holidays Holiday buy – up to 5 additional days Day off on your birthday Employee Assistance Programme Annual salary review Learning and development opportunities Enhanced paternity, maternity and adoption policies Yü made a difference Awards 3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus, many more #YUIndeed This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.