innDex is a construction technology startup, based in the UK (currently operating in the UK, Europe, US and Australia), founded by Civil Engineers.
As we are seeing rapid growth, we are now on the hunt for more amazing colleagues, who can join us on our mission to help modernise the industry.
You will join us at an exciting stage of our growth.
Applicants who come onboard now will have the chance to shape the future of innDex.
Having the right people, who are just as passionate and eager as we are to make a difference is super important.
We are currently seeking an ambitious and motivated Customer Success Manager to join our team @ innDex.
Reach out if you're a problem solver, never hesitating to roll up your sleeves and get stuck in, using your initiative at every opportunity to deliver solutions and make processes leaner.
We are keen to hear back from applicants who have SAAS Customer account management experience (not exclusively in the ConTech environment), Working as an account manager, Customer Success manager or another client-facing role.
You will be spending time with our clients both remotely, in client offices and on site, ensuring they are utilising the innDex platform to the maximum, are making the most out of their subscriptions and that they are looked after properly.
Previous industry experience essential Full clean UK driving licence Construction software knowledge/passion preferred CRM experience preferred Main duties include; Management of existing enterprise customers, including being a main point of contact for queries and concerns.
Establishing relationships with key stakeholders within enterprise clients organisation, and facilitating monthly meetings.
Training new starters and running refresher training sessions for established clients.
Introducing existing clients to new developments and hitting key KPIs with regards to upselling new tools and contract renewals.
Working with the onboarding sector of the post sales team to ensure a smooth handover from trial to enterprise roll out.
Liaising with other teams within innDex to further improve the business; Development team, marketing team, etc.
Full R&R matrix to be drawn up together during the first few months.
innDex is constantly pushing the boundaries within the construction industry; this doesn't stop at technology.
Inclusion and diversity is very important to us and we would love to continue reflecting this within our workforce.
innDex - Powerful ConTech, made easy