Company Insight: Privately owned Marketing Technology platform operating globally.
Built by industry leaders for industry leaders!
We've placed multiple people into this great business!
They're a great bunch!
Great sales growth, which is why they need another CSM!
The Solution: With a range of marketing automation and insight tools, the solution helps marketing professionals make key, intelligent, data driven decisions to optimise their performance marketing efforts across a range of channels.
The Role: As the Customer Success Manager you will be an advocate for you clients and point of strategic contact for a book of clients generating around £400k per annum in revenue.
Your role is to provide ultimate client satisfaction, help them see value from the range of modules within the platform and drive retention.
Upsell is a valuable benefit and so if you have that commercial awareness and a customer centric approach to account growth, this role is perfect.
No longer term contracts here, clients may operate on a monthly rolling basis and so a firm finger on the pulse and an unbeatable level of service delivered at every touch point is vital!
The ideal Candidate: Previous experience in a customer success role, ideally with a marketing aligned SaaS solution.
A well versed approach to high touch, customer management.
You will regularly engage with your clients and provide value with every interaction.
A drive and desire to achieve, exceed and grow!
Self-motivated and able to work autonomously.
The desire to learn and improve.
No ego's here!
Prior experience of using Planhat is beneficial.
The Benefits: A base salary of £45k - £50k plus bonus.
Medical & dental Insurance Twice weekly team lunch And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.
If you are looking to grow your career in this space, get in touch!