Customer Success Executive (Hybrid)

We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers.

Identify Client training requirements and liaise with CDE to ensure this is captured and actioned
•Responsible for in day customer training that is ad hoc/one off e.g.
creating orders
•Preparing, planning data and commentary and presenting QBRs for own account
•Escalate QBR concerns and support needs to Performance Improvement Manager
•Strong customer service orientation
•Able to work as part of a service delivery team
•Knowledge of Information Security and GDPR (General Data Protection Regulation) compliance
Standard Pension – 3% Employers, 5% Employee
•25 days annual leave (plus Bank Holidays)
•Birthday day off
•2 Volunteer days a year (to volunteer in the local community)
•Online discounts platform for major retailers (Westfield Rewards)
•Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
•Progression opportunities