New Year, New Career – a rewarding one!If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!Looking for a great work life balance?
You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don't work Bank Holidays!Your new job description:The role will manage a team of staff which include a mix of homeworkers and office at or Barrow site.Liberata is an AWARD WINNING outsource company, this means you will support us to work alongside our clients to ensure we are caring for our customers whilst delivering contractual agreements.Work alongside a fantastic support team, whose key drivers are to look after our colleagues and our customers!Daily satisfaction going home knowing that you have led a team who look after customer's, some highly vulnerable and YOUR TEAM have made a difference to them!
It's not a standard customer services as we are a CARE CENTRE and not a call centre!Travel to other Liberata sites maybe required from time-to-time.What's in it for you!Monday to Friday workingNo Bank Holiday workingWorking only between 8:30 – 5:30Hybrid working – on a rota basisFree eye testsDevelopment and qualification opportunities – key passion of ours is colleague growth and development25 days annual leave (Fulltime) + up to 8 days Bank HolidaysOrganised company eventsWellness programmeStaff Referral Programme.Access to staff discounts with retailers such as Argos, Curry's, M&S, B&Q, Debenhams.Liberata will also automatically enrol you into our contribution matching pension scheme.What we expect from you:Experience of working in a Customer Services environmentExperience of dealing with challenging situations and difficult customersAbility to manage teams within a performance and quality frameworkAble to build excellent working relationships with all stakeholdersAbility to identify risks which will impact service delivery and plan accordinglyProviding solutions to problems and demonstrate a 'can do' attitudeKnowledge and use of Microsoft Word; Excel and PowerPointStrong verbal and written communication skills with all stakeholdersGood organisational and time management skillsA motivator of staff to help them achieve their targetsEducation to GCSE level or equivalentKey Deliverables:Ensure individual performance targets are metEnsure individual quality targets are metWhere process instructs, ensure customer queries are dealt with to completion while minimalizing the need to pass the query to another party, and also minimalizing the need for the customer to make further contactMaintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standardsObserve confidentiality and data security of document handling.Adherence to all company policies and procedures applicable to this role.
This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.Key Tasks:Coach and support your team deliver to meet contractual targets and monitor individual performanceEquip your team to deliver in line with operational (procedural) standards.Ensure team members are managed within Liberata policy and procedures.Ensures team members are kept up to date with latest company\service news and policy.Support line manager with/at meetings.Supports service line initiatives and strategy.Liaise with internal\external bodies, ensuring the promotion of service.Responsible for personnel data in compliance with the data handling policy.Drive Engagement and Positive communication with team membersGive positive feedback and reward your teamDevelop your team to not only be the best in their role, but to be ready for any future development opportunities.What's in it for you!Not only do you get to join an award-winning business, you are joining at an exciting time as we are reviewing and developing our services!Liberata is committed to creating opportunities for its employees, its clients and its shareholders.
Our employees are motivated, and we realise their potential, challenging them to learn and to embrace new skills.
Our passion for process and an intense client focus ensures that we deliver an award-winning service with our call centre agents being an integral part of our team.Security vetting and checks:If you are successful, you will need to:?comply with the government's Baseline Security Personnel Standard Verification process, this includes a Disclosure Scotland check?undergo an annual credit check?If a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file or if you are unable to meet all these requirements your offer may be revoked.