Customer Service Planner | Lincoln | £23,143 Start Date: 25th November 2024 Interviews: Week commencing 11th September 2024 Hours: 37 hours per week, with shifts between 6:30am and 9:30pm, Monday to Sunday.
Typically, you will work one Saturday or Sunday every 4 weeks.
Contract Type: Temporary to Permanent About the Role: We are seeking a highly organised and customer-focused Customer Service Planner to join our clients' team.
This role is initially office-based in Lincoln, with the potential to transition to a hybrid working model after passing probation (approximately 5-6 months).
Key Responsibilities: Assist in delivering a business-critical service by scheduling both planned and reactive work to meet business performance targets (Service, Serviceability, Quality, and Risk).
Update systems with work activities.
Take ownership of today's and tomorrow's work schedules to ensure all work is completed within the agreed timescale.
Prioritise and deploy reactive work according to the priority matrix for field resources via telephone, complying with health and safety guidelines.
Ensure resources are available to complete the work and remove any work that cannot be completed as a result.
Escalate to relevant teams where high-priority work cannot be deployed.
Contact both internal and external customers to keep them informed and realign expectations.
What We Are Looking For: Excellent administration and organisational skills.
Strong teamwork and willingness to help others.
Good communication skills at all levels with both internal and external customers.
Ability to work within a team while owning your own workload.
Prioritisation and decision-making skills.
The drive and ambition to provide world-class customer service.
Requirements: Must be available to start on 23rd September 2024.
Must be available for at least the following three weeks for training and mentoring purposes.
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