Customer Services Coordinator - Ftc

To support Supply Chain Customer services team by managing all orders received from our customers, ensuring the best customer focus is given by providing accurate and timely information.
This this will be a fixed term role covering maternity leave until approximately January 2026.
MAIN DUTIES AND RESPONSIBILITIES: Data entry of all customer order into ERP systems Management of all order amendments Strong communication and reporting to our customers in relation to all elements of customer service.
Handling customer complaints Handing customer returns Close relationship with other work streams, Sales, Planning, Production and Shipping ensuring customer requirements are clear and managed.
Reporting statistics as required Consignment stock management Finance interaction credit management KEY SKILLS, KNOWLEDGE, AND BEHAVIOURS REQUIRED: Good communication skills, both verbally & written Engagement with other operations personnel within operational areas Self- managing to a degree Good organisation skills Attention to detail RELEVANT TRAINING AND EXPERIENCE: Good understanding of Supply Chain processes Proficiency in Microsoft AX Proficiency in Microsoft Office packages (especially Excel) Problem Solving ADZN1_UKTJ