Complaint Handler - Edinburgh Complaint Handler - Edinburgh Lloyds Banking Group Monday-Friday Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.
Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
Our standard working hours are Monday-Friday between 8am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
Flexible hours are available to suit your availability, work life balance and wellbeing.
We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
You'll be representing a major UK bank by responding to queries, concerns, and complaints either by telephone or in writing.
We pride ourselves in our exceptional service and ensuring our customers feel that they have been listened to and treated fairly.
Strong customer service experience is required, complaint handling experience in the life and pensions industry would be advantageous Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Good PC skills and knowledge of Microsoft Office (e.g.
word, excel) together with attention to detail are essential for these roles.
We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme.
we look for new ways to innovate in customer service and client satisfaction too.
Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
We celebrate diversity and are committed to creating an inclusive environment for all employees.