Customer Services Advisor Reference number: JR238481Location: Kaplan Living BournemouthWorking pattern: Part-TimeContract Type: PermanentNumber of roles: 1Salary: £12 Per hour We are looking for a Customer Services Advisor to join our team.
As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, andany other duties as required by the Management teamThis is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here.
If the link does not work for you, please copy and paste the following URL into your web browser: http:///54sn2zf2What you'll bring to the role Provide cheerful reception service to all students and visitors Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike Embrace the 'more than just a room' philosophy of Kaplan Residences Have a passion for customer care and a sensitivity to student's needs Have experience in a customer-facing environment Have experience working in an effective Health & Safety culture in line with legislation Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems Ability to offer flexibility in working hours Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally accommodation Be able to engage in team work To be able to work on own initiative Ability to prioritise workload and meet deadlines What we do Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK.
We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave* Big discounts on Kaplan courses for you and your family24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan *