Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Carlisle with a salary £24,440 - £26,725 per annum.If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).Key tasks are varied and include:Processing day to day and specialist repairs reported by our customersLiaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basisUpdating important records (including CRM and electronic document management systems).Advising residents on rent/service charge accountsTaking paymentsGiving advice on lettings and anti-social behaviour mattersWe are looking for someone who:Is self-motivated,Is a problem-solverHas experience dealing with customer enquiries combined with a knowledge of the principles of customer care.If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click "Apply Now" to complete our online application.Closing date for applications: 9am on Wednesday 12th February 2025Interviews to be held on Thursday 20th February 2025 at our Carlisle office.