Leader Online Ltd. is seeking a passionate, dedicated customer service representative to join our growing team.
You will be the face and voice of our company, providing exceptional service to boost satisfaction and loyalty.
Requirements Key Responsibilities: Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products Log all interactions in our CRM, ensuring issues are tracked through resolution Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock Identify process improvements to optimise customer experience Meet response time, resolution and customer satisfaction targets Essential Qualifications & Experience: Proven customer service experience, preferably in an ecommerce or direct-to-consumer role Friendly and patient with outstanding communication and troubleshooting abilities Organised and detail-oriented with strong multi-tasking capabilities Self-motivated with the confidence to work independently Passionate about providing best-in-class customer experience Tech-savvy with ability to learn new platforms/systems What We Offer: Competitive pay and benefits Growth opportunities and career development Fun, fast-paced team environment Chance to drive customer loyalty in a leading UK ecommerce retailer Benefits 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company; Length of Service holiday awards: 1 extra day for every 3 years service; Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements; Salary sacrifice Cycle-to-work scheme; Staff discounts on the Leader product range; Subsidised gym membership; Employee Assistance Programme, Access to Wellbeing Advice & Counselling Employee Referral Bonus £12 per hour