About The Role Are you a natural people person , with a passion for making a difference?
Why not join LiveWest as a Customer Service Adviser?
Do you have a natural ability to deliver exceptional customer service ?Do you have the drive and passion to positively impact our customers' lives, with the personal resilience to work in a high-pressured environment?Whether you are looking to start a career in Housing, or seeking a new challenge, this could be the role for you!
At LiveWest, our Customer Service team are at the heart of the business.
As that first point of contact for all our customers queries, we pride ourselves on providing an exceptional service for all our customers.
This role can be demanding, challenging and ultimately very rewarding.
No two days will be the same.This role is suited to people who remain calm under pressure , good at problem-solving and have excellent interpersonal skills , with an empathetic nature.
In this dynamic role, you will manage customer interactions across multiple channels, including phone, email, social media, live chat, and web forms.
Youll need to remain calm in stressful situations, demonstrating both compassion and empathy while effectively resolving customer concerns.
You will also collaborate with colleagues across the business to deliver high-quality homes and services to our customers.
Key Responsibilities: Serve as the first point of contact for customers, offering support and guidance via multiple communication channels.
Collaborate with other teams to ensure the timely and effective resolution of customer issues.
Maintain accurate records, and efficiently manage multiple tasks using various IT systems including databases and Microsoft 365.
We have 1 position available, working 16 hours per week,Monday 8.30am to 5pm, Tuesday 8.30am to 5pm.
This is being offered on a fixed term basis to cover a period of maternity leave until end of December 2025.
The interview process for these opportunities will be two step.
First will be an initial virtual interview with our Resourcing team, followed by a further shortlisting process.
If you are successful, you will be invited to an in-person interview at our Tolvaddon office.
For further information about this opportunity, pleasevisit our website to view our candidate information pack.
About The Candidate To be considered for the role of Customer Services Adviser you will: have a strong commitment to the delivery of excellent customer service.
have outstanding communication skills, whilst being patient and empathetic with our diverse customer base.
have an inquisitive mindset with the ability to gather essential information, to resolve issues on the first contact.
have proficient IT and record keeping skills with the ability to multi-task effectively.
be aligned with our values; We are Customer Focused, We Challenge Convention, We Deliver Together.
You may have experience in: customer care, customer facing retail, hospitality, inbound call centre, contact centre, customer service centre, Social Housing, Housing Association.
About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%.
Discretionary Bonus scheme.
Death in Service benefit (3 x salary).
26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
Family Friendly policies.
Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
Employee Assistance Programme.
Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
Cycle to Work scheme.
Car Benefit scheme.
Learning and Development including coaching and professional qualification support.
Volunteering days.
About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly.
We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities.
Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come.
At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues.
For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.
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