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Customer Service Temp Reference: JAN20254365 Expiry date: 11:55, Tue, 4th Feb 2025 Location: Darlington Head Office Duration: 4 weeks Contract: 4-week fixed term contract working from 20th January-14th February 2025 Hours: Full time working 37.5 hours between 08:30-17:30 Monday-Friday Are you a people person with a knack for uncovering valuable insights?
Do you have an eye for detail and a passion for making customers feel heard?
We want YOU to help us improve experiences and build stronger customer relationships!
As a Customer Service Temp, you'll play a key role in conducting telephone surveys to gather feedback and uncover actionable insights that drive our mission of delivering exceptional customer service.
Your main duties will involve: Conduct engaging customer surveys over the phone, gathering honest and meaningful feedback.
Accurately record customer responses, identifying trends and key insights.
Collaborate with the team to enhance survey processes and share your ideas.
Represent our business as a friendly, professional, and customer-focused voice.
About You Excellent Communicator: You're confident, approachable, and know how to build rapport with customers.
Ideally, you will have previous experience in a telephony-based customer service role.
Detail-Oriented: Your accuracy ensures every insight is captured and logged.
Tech-Savvy: Basic experience with survey tools, spreadsheets, or CRM systems is a bonus.
Customer-Focused: You genuinely care about creating positive experiences for customers.
Team Player: You thrive in collaborative environments and contribute to team success.
Determined and Results-Oriented: You have the drive to complete tasks efficiently and accurately, ensuring goals are met every step of the way.
About Us With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions.
We're here to keep people and businesses moving, that's what we do.
By partnering with some of the country's most well-known organisations, we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile.
We are experts.
We are imaginative.
We are reliable.
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