About Us: GIMO is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London.
Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group.
Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets.
Global Interactive Marketing Online (GIMO) specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker and Casino industries.
Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.
We are now recruiting for an "Team Leader" to join our Customer Service Finnish and Danish team on a full-time permanent basis.
Duties and Responsibilities Ensure daily flow of business by preparing the shift rotation and ensuring that all shifts are covered.
Oversee day-to-day teams' operation and performance.
Set clear team goals and KPIs, make sure all goals are reached.
Create a health and motivating work environment and atmosphere.
Send daily, weekly, and monthly reports to the management with detailed information about the team's progress.
Perform Quality Controls of the agent's work.
Develop a deep knowledge of the product and be ready to train the newcomers.
Develop service procedures, policies and standards.
Person Specifications: Must have team handling skills within Customer service environment.
Experience in iGaming/ Online Casino/ Online Gambling industry will be preferred.
Good communication and listening skills Must be ready to be available to support the team when needed.
Native speaker of Finnish and English (and possibly Danish) Our generous benefits package [ applicable to UK based candidates only] includes but not limited to Fully Remote Option to work from abroad up to 4 weeks per year.
Weekly pizza and drinks every Friday.
Comprehensive pension scheme.
Private health insurance.
Access to Perkbox for various perks.
Employee wellbeing programs.
Learning and development opportunities.
Regular staff social activities.
Application Process: Additional benefits will be discussed during the interview process.
We look forward to your application!
"GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."