Job Title: Customer Service Specialist (Manufacturing) - Temp (12 Week) to Perm Location: Bar Hill, Cambridge - ONSITE Salary: £28,000 per annum Working Hours: Monday to Thursday: 8:30 AM - 4:45 PM; Friday: 8:30 AM - 12:30 PM About the Role: We are seeking a proactive and detail-oriented Customer Account Specialist to join our dynamic team in the manufacturing industry on a Temp (12 Week) to Perm basis .
This is a fantastic opportunity for a motivated professional to manage customer relationships, handle order processing, and collaborate across departments to ensure seamless delivery of our products and services.
Key Responsibilities: Build and maintain strong relationships with customers via Teams and email, understanding their business needs and providing exceptional support.
Respond to customer queries and provide timely updates by liaising with internal departments.
Process orders, including changes to POs, rescheduling, and raising rework, return, and repair orders.
Collaborate with Production and Purchasing teams to address shortages, manage escalations, and ensure timely delivery.
Update and maintain accurate systems records, including price lists, quotes, RFQs, BOMs, and drawing databases.
Work with customer BOMs and drawings to update and create customer quotations.
Review and update the customer order book, processing and communicating changes both internally and externally.
Resolve day-to-day issues related to order delivery, assist with sales forecasts and job costings, and participate in production meetings.
Assist with stock takes and audits, raising credit and debit notes as needed.
Continuously recommend and implement process improvements to enhance the customer experience.
Key Skills and Experience: Proactive, self-motivated, and a problem solver.
High competency in Microsoft Excel (essential).
Ability to work independently or as part of a team in a fast-paced environment.
Understanding of technical drawings and BOMs (preferred).
Experience with SAP (preferred).
What We Offer: Competitive salary of £28,000.
Early Friday finish for a great work-life balance.
Opportunity to grow and develop in a supportive and collaborative environment.
If you are passionate about customer service, thrive on solving problems, and want to make a real impact in a manufacturing environment, we'd love to hear from you.
Apply today and take the next step in your career!