Closing date: 20-11-2024
Customer Team Leader
Location: Hillside, Brae, ZE2 9QG
Pay: £13.32 per hour
Contract: 16-25 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts will include early morning starts from 5.30am
finishing early afternoon, and from 2pm to 10.15 pm.
Were happy to discuss
your availability to work at your interview.
This role will include work on
our Post Office Counters.
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!
)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll
need to authorise age-related sales.
We're looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you'll get dedicated support to help you grow your
career, as well as amazing benefits including 36 days holiday, a pension with
up to 10% Co-op contribution, access to virtual healthcare services for you
and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team that's dedicated
to helping our customers.
We'll look to you to help lead the store team –
coaching and supervising our Customer Team Members and deputising for the
Store Manager, while also delivering great customer service and performing a
wide range of other tasks around the store like re-stocking shelves and
cleaning up spillages.
At Co-op, we do things a different way.
For over 175 years we've been focused
on making things fairer for our members and their communities, and as a
colleague we promise to take care of you.
You'll get support for your
physical, mental, and financial wellbeing, as well as market leading policies
to help you through life events from bereavement and pregnancy loss to
fertility treatment and menopause.
What you'll do
* Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
* Develop your teams capabilities through coaching and training, fostering an inclusive culture where everyones voice is valued and respected
* Make sure that the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
* Support your store manager by deputising when they're not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
* A genuine care for the needs of customers and members
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
* Great people skills, with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem-solving skills
* A desire to learn, grow and develop your leadership skills
* The flexibility to work a range of different shifts
Why Co-op?
* Full, paid training and dedicated support for your personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
* A pension scheme with up to 10% employer contributions
* Wagestream– a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 247 employee assistance service
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone.
We
want our stores to be inclusive environments, where our colleagues can reach
their full potential.
We celebrate our differences and recognise the
importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our
recruitment process according to your needs.
Were also part of the Disability
Confident scheme, meaning well always offer an interview to disabled
candidates who apply through the scheme if they meet the minimum criteria for
a job.
Well ask whether you'd like to be considered under the Disability Confident
scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs,
we'll ask you if you need any reasonable adjustments to enable you to
participate.
You can find out more about our recruitment process at jobs.coop.co.ukapply-
process.
You can find out more about the Disability Confident scheme and all our
commitments to diversity and inclusion at colleagues.coop.co.ukdiversity-
inclusion-and-wellbeing.
As part of the application process for this job, you'll need to complete two
online assessments.
It will take around 20 minutes to complete these tests.
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