Customer Service Representative

Advert Position: Customer Service RepresentativeLocation: CoventrySalary: £25,000 - £26,500 per annum (DOE)Employment Type: Permanent, Full-TimeAbout the Role:Our client, a well-established company known for their commitment to customer satisfaction, is looking for a dedicated Customer Service Representative.
This role is ideal for a friendly, proactive individual who thrives in a people-centered environment and enjoys delivering excellent service.
If you're passionate about helping customers and making a positive impact, this could be a great fit for you.Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and live chat, providing prompt and professional assistance.Issue Resolution: Resolve customer complaints and issues, ensuring a high level of satisfaction by troubleshooting problems and offering effective solutions.Order Processing: Assist with order placements, cancellations, and returns, ensuring accurate data entry and timely updates for customers.Product Knowledge: Stay up-to-date on company products and services to provide customers with accurate information and recommendations.Feedback Collection: Gather customer feedback to help the company improve products and services, and escalate any recurring issues to management.Documentation: Maintain accurate records of customer interactions, feedback, and issue resolutions.
What We're Looking For: Previous experience in a customer service role is preferredExcellent communication skills, both written and verbalStrong problem-solving abilities and a calm, empathetic approach to customer issuesAbility to work well under pressure in a fast-paced environmentProficiency with CRM systems (e.g., Salesforce, Zendesk) is a plusA positive attitude and a passion for helping others Benefits: Competitive salary with performance bonusesComprehensive training and development opportunitiesFlexible work options and supportive team environmentEmployee discount programs