Customer Service Representative

Key Responsibilities Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
Utilize in-house tools for beta testing to ensure our platform operates smoothly.
Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
Explain how new and existing users benefit from the upcoming MatchAwards crypto coin/token ICO.
Track and report platform bugs from user feedback, coordinating with the development team for solutions.
Qualifications At least three years of experience or relevant education in social media.
Proficiency with various remote Internet tools such as VPN, CRM and monitoring tools.
Understand cryptocurrency (coins/tokens) trading and transactions.
Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
Excellent English communication skills, both written and spoken.
Self-motivated, responsible and able to work independently in a remote setting.
Multilingual skills (native or through tools like Google Translate/AI) are a plus.
Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers!