We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.
Our Customer Support Centre (CSC) are an integral part to Copart's Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.
Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management.
Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction.
Alongside processing all of this information, we take on average 3,000 calls a week.
You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.
What we need from you: An excellent Customer Service focussed attitude A professional Telephone Manner Great attention to detail Microsoft Office skills Strong communication skills The ability to multi-task and priorities workload What we offer you in return: Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you A further paid day to volunteer for a charity of your choice Medicash Cover – look after you and your family by providing a range of positive healthcare benefits Contributory workplace pension plan Life Assurance cover The ability to purchase shares in a successful global company at a discounted rate An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home ***No agencies please***