Customer Service Representative - Dutch/Polish Speaking

Customer Service Representative Dutch or Polish Speaking
Job Information
Gross hourly rate: £11.48.

Work from home & Hybrid.
Location for hybrid position: Maysfield office - 49 East Bridge St, Belfast BT1 3NR.

Hours: Flexibility required between 8am-12am Monday to Sunday.
Job Purpose
Working on behalf of our client, a leading international clothing retailer, the role will be to engage with customers via email and social media discussing the products on offer, dealing with issues with orders, payments, and complaints.

Essential Functions - Duties and Responsibilities
Responding to customers via emails and Social Media Platforms including Facebook, X and Instagram.

Providing excellent customer service to all, supporting with questions and queries.

Maximizing opportunities to showcase brand's products.

General customer queries i.e.
missing orders, payment issues, product availability, or recommendations.

Dealing with order queries including cancellations, returns, modifying orders.

Qualifications
Fluent in language and English language (both oral and written).

Minimum 6 months of customer service experience.

Customer focused and attention to detail.

Excellent interpersonal and communication skills.

Motivated to drive customer satisfaction.

Computer literate and ability to navigate around a computer system.

Minimum broadband speed of 10mgbs and a private room at home to work.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Work Environment
This job operates in a home or office based environment.
Must take necessary precautions to maintain and protect confidential Company and client information.
The role routinely uses standard telecommuting equipment such as laptops, PC, headsets, etc.