Customer Service Manager - Temporary

Customer Service Manager Permanent & Full Time
Based in Macclesfield -Hybrid
Free on-site parking included.
£35 - £40,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays)

Medlock partners have exclusively partnered with a Cheshire based Fashion brand to oversee the customer operations and management of the customer service team.
This fantastic customer service manager opportunity will allow you to develop strategies to enhance customer satisfaction and support business growth.

Key responsibilities of the Customer service Manager:
To manage the Customer Service function, ensuring that professional advice and support is provided to all customers.
Lead the team to deliver exceptional customer experiences.
Oversee the ongoing training and development through 1-2-1`s and performance reviews.
Building longstanding relationships across the business and identify areas for improvement.
Review and continuously improve customer service approach and processes.
Effective reporting on customer service contacts for evaluating the performance.


Key requirements for the Customer Service Manager:
Previous customer service management experience
Strong customer experience within the fashion industry
If you are interested in this Customer Service Manager position and you feel that your experience matches the criteria, please apply now for immediate consideration or for more information please contact Andrew Santamaria.

Medlock Partners are a professional services recruitment specialist operating across the North West of England.
We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities.