Customer Service Manager

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Customer Service Team Leader - Theale Your new company You will be joining the customer service team at a really exciting time.
Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure.
The organisation is a prestigious, well-known ; Your new role As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency.
You will be the point of escalation for complaints or complex matters that cannot be resolved by your team.
You will work with the head of customer service to ensure the team deliver a first-class customer experience.
You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high ; This role will be office based to ensure the right level of training and support can be ; What you'll need to succeed We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment.
You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their ; It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.
Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for ; What you'll get in return £36,000-£38,000 per annum Company performance bonus 27 days holiday + bank holidays On-site chef and subsidised canteen