Customer Service Executive

Are you ready for an exciting new challenge in 2025?
Join a vibrant and energetic team and leave behind face-to-face Customer Service in Hospitality or Retail!
Our client, a Homeware Retailer in Leeds, is seeking a customer service superstar to join their friendly and ambitious team.
This is an unmissable opportunity for confident communicators who are passionate about providing exceptional service to join a thriving business that truly cares about its culture and team wellbeing.
Location: Leeds Dock (outskirts of the city centre), with hybrid working after training period Working Hours: 2-week rotation (Week 1: 8am - 4pm, Week 2: 12pm - 8pm) Expected Start Date: 20th January 2025 Salary: £23K (self-progression scheme available) Why choose our client?
Fantastic location just a 15-minute walk from the train station.
A clear progression structure, to support with your personal and professional development within Customer Service Influence product decisions and feel valued for your opinions Enjoy a social, bubbly, and outgoing team environment.
Comprehensive onboarding plan to ensure your success.
Monthly onsite activities with exciting prizes.
Responsibilities: Efficiently handle a high volume of incoming phone calls and email correspondence.
Create a personal and respectful experience for each customer.
Troubleshoot any customer issues regarding orders and assembly guides.
Keep customers informed throughout the process.