Description Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Coordinator.
Overall Purpose: You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control.You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments.To achieve the highest degree of customer retention and levels of customer satisfaction from order to delivery.
Key Duties: Inputting and progressing orders through to delivery.Stock Control within customer agreements.Control of customers capacity reservations.Achieving target account OTIF.Agreeing despatch and loading details with relevant departments.Creating and gaining approval of artwork using an in-house IT system.Monitor stock in internal warehouse and arranging replenishment stock.Liaising with external account managers in SSS tandems on account plans including new business, aged stock, new artwork, general account improvements.Reporting data for analysis.Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.Manage accounts assigned with the aim of maximising their sales volume and profitability.Maintain (update and cleanse) the Group's Management Systems relating to the sales and commercial activity (SSS, GPT, SDS).To attend and contribute to customers review meetings as required (note these maybe at the customer sites).Participate proactively in the problem-solving process when analysing customer's claims and disputes related to Service issues/nonconformities.Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.To work with internal and external management team to drive and improve customer satisfaction.
Key Requirements: The ability to communicate effectively both verbally and written/PC Skills: Excel – good, Word – Good, Experience of using a sales system previously would be advantageous.Self-motivated and committed with proven organisation and time management skills.Excellent attention to detail.A flexible and adaptable attitude.Able to work under pressure in order to meet tight deadlines.Team orientated.Previous experience of working in a customer service/account management/sales environment.SAP knowledge would be advantageous.
The Package: £26, per annum.
8:30AM to 4:30PM Monday to Friday.Pension – auto enrolment 4.5% contribution from the company, 4.5% from employee.Life assurance (death in service) – 4 x basic salaryHolidays -April – March 25 days, Statutory bank holidays.
Job Reference: ABCSCH_Salary: Up to £ per annum + Pension, Life Assurance, AdditionalSalary per: AnnumJob Duration: Baltic Recruitment Sector: Commercial_operationsJob Type: PermanentJob Location: County Durham, HartlepoolJob Industry: Call Centre and Customer ServiceJob Skill: Customer Service, customer service admin, Customer Service Advisor, Sales Admin, Sales Administrator