Contract Manager, Customer Service Location: National Field Role (UK) Are you a motivated and experienced professional looking for an exciting challenge in customer service and contract management?
Jungheinrich UK is seeking a Contract Manager to be the primary point of contact for specified customers, ensuring exceptional service and maximising revenue opportunities across the Jungheinrich Group.
This role offers a varied environment where you'll have the chance to make a real impact by managing contracts, optimising performance, and building trusted relationships with customers.
About the Role As a contract manager, you will: Drive Excellence: Monitor and control the performance of customer contracts to maximise profitability and improve financial solutions for both the company and the customer.
Customer Focus: Act as a trusted advisor, enhancing customer satisfaction, fleet utilisation, and service delivery.
Collaboration: Work across departments to align with company objectives, promote a safety-first culture, and eliminate siloed thinking.
Optimisation: Proactively identify and implement strategies to improve contract performance, including reducing loss-making areas.
Business Growth: Maximise revenue opportunities through cross-selling and upselling while enhancing customer service levels.
Key Responsibilities Develop and implement customer service strategies that meet financial and service expectations.
Liaise with engineers, area service managers, and the Head of Customer Service to deliver customer objectives.
Analyse data and metrics to optimise performance.
Conduct regular customer visits and share KPI data to strengthen relationships.
Drive fleet optimisation and address end-of-contract exposures.
Promote health, safety, and welfare within the business.
About You We're looking for someone with: Skills & Competencies: Strong numeracy, analytical, and IT skills (Microsoft Office and SAP).
Excellent interpersonal, negotiation, and communication skills.
Proven ability to manage or influence customers and internal teams.
A self-starter with strong time management and accountability.
A customer-centric mindset with a focus on delivering results.
Experience & Qualifications: Experience in customer service within the intralogistics sector.
Demonstrated customer account management experience.
Mobility: Frequent national travel is required.
Full, valid UK driving licence essential.