Are you passionate about delivering exceptional customer service and ensuring every interaction leaves a lasting impression?
Were looking for a dynamic and proactive individual to join our team as a Customer Service Co-ordinator.
In this exciting and varied role, youll be at the heart of our JLR Aftersales department, creating outstanding experiences for every customer while supporting seamless operations across our Service and Parts teams.
About The Role The role Customer Interaction: Welcome customers to the department, ensuring a positive first impression Assist customers with bookings for service appointments Handle customer enquiries and phone calls Sales and Promotion: Prospect for service work by informing customers about special offers and promotions Promote the service and parts facilities to encourage repeat business Customer Relationship Management: Conduct follow-up calls to maintain strong customer relationships Coordination: Work closely with the Sales teams, Workshop, Parts, and Service departments to ensure seamless operations and exceptional customer experiences What Were Looking For A customer-focused mindset with a friendly and professional demeanour Strong organisational skills and the ability to multitask in a fast-paced environment Confidence in promoting services and identifying opportunities to enhance customer satisfaction This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunites employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process Required Criteria At least 2 years experience in a similar role Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Excellent IT Skills and experience using a CRM system A full drivers licence as driving duties are involved in the role Desired Criteria Knowledge of vehicle parts would be advantageous A working knowledge of Kerridge Skills Needed Customer Service, Effective Listening, Exceeding Customer Expectations, Working Under Pressure, Planning and Organising About The Company The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.
Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.
We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a Foundation Day; a paid day off, to get involved with community projects.
We like to feel that we work hard and play hard.
Company Benefits Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App Salary Not disclosed Skills: Customer Service Effective Listening Exceeding Customer Expect Working Under Pressure Planning and Organising Benefits: Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Office perks Employee development programs