What you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discountsExtensive training opportunitiesCollaborative team environmentCareer development laddersZero Harm safety policyBusiness resource groups accessHow you will do it Schedule planned maintenance and reactive works for a team of engineersComplete relevant documents such as permits to ensure works go ahead as plannedWork on multiple customer portalsBe a point of contact for dedicated National customersManage the diaries including re-scheduling works to cover engineer absences or emergency worksProvide first class customer service via phone and email for planning and admin queries for both internal and external customersWork with the relevant Service managers to utilize the engineers as productively as possibleWork with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customersReport to the Planning team manager and mentors to help ensure individual and team KPIs are metWhat we look for Required Customer Service skills and experienceOutstanding written and verbal skillsAbility to multi-task and work well in a high-pressured environmentComputer proficiency with the ability to handle multiple PC applications at onceA strong sense of urgency, the ability to follow-through and have attention to detailExcellent decision making and problem-solving skillsGood organizational skills PreferredExperience in using GANT based planning/dispatch software is desiredPrevious planning / scheduling experience in a service role is desired#LI-JB3#LI-Onsite