Customer Service Case Officer

Are you passionate about helping others?
Do you have strong communication skills, attention to detail, and a customer-first mindset?
If so, we want to hear from you!Ambitions Personnel are recruiting Customer Service Case Officers on behalf of PayPlan in Grantham.
We're looking for empathetic, customer-focused individuals who are ready to take on a rewarding role and truly make a difference to people's lives.PayPlan is a leading UK-based debt solutions provider that helps individuals regain control of their finances.
With a focus on empathy and customer care, PayPlan offers tailored debt management advice and support, assisting clients in overcoming financial challenges.As a Customer Service Case Officer, your role will involve managing calls, emails, and texts, building trust through empathetic communication, and providing tailored support.
Accuracy, professionalism, and teamwork will be key as you document client interactions and contribute to improving service delivery.The ideal candidate will have the following skills:Strong customer service skillsEmpathy and attention to detailAbility to work independently and as part of a teamPayPlan believes in taking care of their team, which is why they offer a fantastic range of benefits to keep you happy, healthy, and motivated to support your well-being and success, including:Generous leave, casual dress, and regular company events.Company pension, cycle-to-work scheme, and free on-site parking.Health and wellness program, paid volunteer time, and work-life balance.If you're ready to make a real impact to people's lives, we'd love to hear from you!This is a permanent, full-time role, based in Grantham