Tomorrow is our homeStart at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best.
With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work.
In return, they know we will give them the chance to extend their skills and grow.
Join us now and give your career a home.Customer Service InternCorby / Fixed Term Contract* / Monday – Friday 9-5pm / £15,000 per annum*15 monthsYour responsibilities:You will be responsible for delivering outstanding customer service through handling customer enquiries via inbound telephone calls for the service we offer.
Initially this will be booking engineer visits with the view of adding additional service skills of the below in the near future:Registering appliance warranties; Offering extended warranties; Identifying and ordering spare parts and accessories; providing and assisting with troubleshooting and ongoing maintenance of an appliance; Providing pre-purchase advice and replacement appliances.You will ensure that telephone calls are handled promptly, efficiently and meet our Call and Quality Targets.
With strong communication skills you will maintain a professional attitude, building and maintaining relationships with internal and external customers in addition to BSH contact centres in other countries.
You will also adhere to GDPR legislation and ensure full confidentiality at all times.Your profileA customer service background would be desirable; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathyAccuracy, flexibility and the ability to problem solve will be necessary in this roleThe ability to work as an individual whilst contributing to the overall success of the team is paramountYou will also need to be computer literate, able to work under pressure and be self-motivatedYour benefitsCompetitive salaryReal Living Wage EmployerNVQ Customer Service Level 2 Practitioner qualification paid for by the companyBonus SchemeEnhanced holiday entitlementContributory pension schemeEmployee discount and access to BSH reward websiteTraining and Development opportunitiesWorking hoursMonday-Friday 9-5pm, no weekends or bank holidaysFurther informationIf you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would like to meet you.
Please click APPLY now to register your interest in this role.Job Types: Full-time, Fixed term contractContract length: 15 monthsSalary: £15,000 per year (increasing to £24K after successful completion of the apprenticeship programme and if offered a permanent position)Schedule:Monday to FridaySupplemental pay types:Bonus schemeWork Location: Corby