Customer Service Apprentice – Endoscopy

Details of the offer

Job summary To provide clerical and administrative support to the Planned investigation Unit (PIU) administration team and to complete the NVQ training programme.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
*** Main duties of the job Support the PIU administration team in the delivery of accurate and timely clerical service for the planned investigation unit.
The department consists of nurses, technicians and an administration team.
The planned investigation unit is within the medicine care group.
The department provides support to service lines across the hospital including, Hepatology, Gastroenterology, Interventional Radiology and many others.
About us We are a people business - where every member of staff matters and can make a difference.
Patients are at the heart of everything we do.
Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment.
We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.
Please contact the recruiting manager to discuss this prior to your application submission.
We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities To provide an administrative support to the Planned Investigation Unit(PIU) administration teams.
Carry out administration tasks as appropriate, this includes printing,photocopying, scanning, filing, collating information.
Preparation of hospital notes for patient appointments.
Reception duties.
Requesting and tracing of hospital notes .
General Filling.
Take appropriate actions with regard to telephone calls from patients,GPs and other agencies using initiative, in adherence to Trust guidelines.
Opening the post.
Printing, processing and distribution of referrals.
Adding referrals and waiting list to iPM.
Booking appointments via iPM as required.
Distribution of hospital notes received and daily distribution of hospitalnotes for clinics.
Reception duties.
General administration and support for the Administration teams Person Specification Qualifications Essential Please see the attached JD Please see the attached JD Please see the attached JD Essential Please see the attached JD


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

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