Customer Service Advisor

Customer Service Advisor At Hays, we are seeking a motivated and friendly Customer Service Advisor to join our team.
In this role, you will be the first point of contact for our customers, providing them with outstanding service and support.
Your primary responsibilities will include: Salary - £25000 Monday to Friday Permanent role * Supporting the General Manager in all administrative duties * Answering telephones and emails * Allocate courtesy cars to customers * Liaising with and updating customers throughout the repair process * Liaising with Insurance Companies * Understanding how to handle all types of the Company's claims processes and procedures - insurer/fleet/in-house/retail * To administer cash, credit card payments and banking * To arrange deliveries and collections of vehicles with the relevant documentation in place * Filing and cleansing of systems and data * To ensure Customer Service Level Agreements are adhered to This is for a motor company, so experience within the industry is preferred.
A clean driving licence is essential.