Customer Service Advisor

Customer Service Advisor, Wednesbury based, Full-time & Permanent, £24,000 - £26,000 per annum, Hybrid working Your new company A rapidly growing and fast-paced distribution business based in Wednesbury.
You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.
Your new role The main purpose of this role will be to deliver exceptional levels of customer service.
Key duties include: Process orders, returns and ticket queries Ensuring customer queries are responded to as quickly as possible, preferably same day Encourage customers to use the online customer portal to grow website usage Deliver on all customer expectations Develop customer relationships to support customer retention Work collaboratively with the sales team Update all customer details on an internal CRM system What you'll need to succeed 3+ years experience working in a Customer Service Advisor position Excellent customer service, rapport building, and administration experience Self-starter and a positive working attitude What you'll get in return An excellent, competitive salary Hybrid working options Staff discount Free onsite parking