Customer Service Advisor

Wakefield | Temporary Role | Customer Service Advisor I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis.
This role is pivotal in ensuring our customers receive the highest level of service and support.
If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I would love to hear from you!
Key Responsibilities: First point of contact on the Customer Service phone line (Microsoft Teams).
Handling telephone and email enquiries efficiently.
Taking and processing stock orders.
Sending pre-production samples and approving them to external suppliers.
Following up on orders and updating customers accordingly.
Importing orders and sending smart forms to customers.
Assisting the Sales department with various projects.
Sending/emailing order confirmations to customers.
Liaising with staff in other departments and with external contacts.
Updating the CRM system with opportunities.
Establishing effective, professional, and positive working relationships with colleagues.
Being responsible for personal health and safety at work.
Skills and Qualifications: Strong customer focus.
Excellent attention to detail.
Ability to work under pressure.
Proven organisational skills.
Effective stakeholder management.
Strong multitasking abilities.
Solution-based mindset.
Strong written and verbal communication skills.
Proficient computer skills.