HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials.
Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.
The team you'll join: At ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners.
As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
During your first 6 months, it will be crucial for you to be on-site at our office in Trafford Park for training and your induction.
Once complete you will have the opportunity to work in a hybrid way with 2 days from home.
Our Fulfilment team work between 9am and 6pm with an hour lunch.
The impact you'll have: You'll be a crucial link between our customers and suppliers, ensuring a seamless service.
Your expertise will directly contribute to customer satisfaction and operational success.
A typical day: Handling all customer requests within agreed SLAs and supporting any logistics queries Making recommendations to customers and supporting the ordering process Coordinating third-party carrier movements to ensure timely deliveries Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins Negotiating with suppliers when needed to optimise contract costs Educating customers on our diverse divisions to enhance service value Meeting and exceeding key KPIs, including job completion rates and margins What you'll bring: Strong customer service experience and logistics knowledge Excellent communication skills for building lasting relationships Proven multitasking abilities and attention to detail Resilience and tenacity to thrive in a fast-paced operational environment What you'll get back: Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision.
If you're passionate about being part of an industry disruptor, this is the place to build your career.
Your birthday each year as annual leave to spend how you want to!
Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
Wellbeing and Healthcare support you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more Our ED&I promise: We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future.
No matter your background, if you contribution will help grow our business we want to hear from you.
We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it.
Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.