Customer Service Advisor

Job Description Providing a best-in-class customer experience and service through meeting agreed objectives with clear processes' whilst at all times adding additional value to the customer.
The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process where new vehicles are not yet delivered.
In addition to liaise with customers regarding their annual mileage requirements quoted on their contracts and increase/decrease to avoid dis-satisfaction at the end of contract re additional charges.
Early termination requests would also be managed by the executive to include a proactive discussion around renewal opportunities.
In addition, changes of details for the customer and potential novation requests would also be looked after by the CA Executive.
To ensure that we have accurate information at all times to mitigate the risk of losing contact with the customer and our asset.
The demands of customers and the urgency of the needs of the sales teams and dealer network will create a challenging working environment.