Location: Tunbridge Wells - hybrid 40% office work 60% work from home Salary: £22,322 plus up to 10% annual bonus Contract: Full time – permanent Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts between 07:15am – 10:45pm Interview dates: Interviews will take place between 13th and 23rd of January Do you get a kick out of solving problems?
Are you energized by speaking to customers?
You'll become an expert in our products and someone our customers can really rely upon when they need us most.
No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time.
You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day.
As our front-line force, you'll be part of a team who set the tone for what our customers can expect from the AA.
Some of the calls you deal with could be more complex or involve upset or distressed customers, that's why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
What will I be doing?
You'll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.
Day to day you'll be: Using detailed scripts to gather information from the call and apply logic to assess the best course of action Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries.
Pushing for better by using resources, tools and systems available to offer the best customer service Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
Working in a fast-paced environment, within a team that backs each other and who set the tone for what our customers can expect from our iconic brand.
Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
We're looking for someone to become: A problem solver: you'll understand incoming information and make logical decisions quickly and efficiently An explorer: you'll need to be curious and inquisitive; learning new information and applying it quickly A self-starter: you'll be proactive taking pride and ownership in your work A smooth operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively Additional Information We're always looking to recognise and reward our employees for the work they do.
As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family We're an equal opportunities employer and welcome applications from everyone.
The AA values diversity and the difference this brings to our culture and our customers.
We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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