Customer Service Advisor

About the Role We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email.
To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers.
To provide a high standard of customer service to customers contacting the Council.
About You To be successful in this role, we anticipate you will be able to demonstrate the following: - Good standard of written English and grammar.
- Good communication skills with the ability to build rapport with team members at various levels.
- Understanding of the cultural and social needs of different sections of the local community - Fully self-motivated with excellent time management skills.
- Experience of working with members of the public on phone or face to face - Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel - Ability to objectively apply and evaluate process adherence, without undue influence.
You will be required to cover Monday to Friday.
Previous experience within a Contact Centre environment is preferred but not essential.
External candidates applying for this role must be a Rochdale Resident who lives within the boundaries of the Borough of Rochdale.