Customer Service Advisor

Role summary :Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time.
This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.
Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accountsAction all customer queries in line with the required processes and service level agreementsWork as part of a team to ensure great customer service delivery – every timeEngage proactively with service centres to ensure customer requirements are received and actionedRecognise and deal with queries, requests and problems in line with our customer account requirementsIdentification and action of escalation issuesUndertake any other customer account support duties as required Benefits: Competitive Rates of PayCompany Funded Health Cash PlanHolidays: 20 days increasing with length of service + bank holidaysLong Service Recognition schemeEnhanced Maternity & PaternityCompany Pension SchemeLife AssuranceEmployee Assistance programme including 24/7 Virtual GPDX Discounts PortalExcellent opportunities for career progression and more!!
We look forward to hearing from you!