Customer Service Advisor

This role will: Handle customer enquiries (calls and emails) quickly and efficiently to a high standard Take customer orders over the phone and answer email cases that come from customers and suppliers.
Looking for opportunities to continually improve the service that we offer to our customers  Ensure that our customers come away with a positive experience of Zoro UK Responsible for placing orders with suppliers and chasing progress  Manage a range of back-office tasks from order chasing to raising returns and refunds Assist and undertake any additional tasks Ensure that GDPR guidelines are followed (training provided)  Work towards the company management system (ZIMS) requirements at all times.
Requirements Previous experience within a customer service role (minimum two years preferred) Customer focused mindset Ability to work independently, whilst supporting team goals and objectives Ability to multi-task and process a high volume of enquiries Excellent eye for detail when dealing with a number of tasks simultaneously Ability to remain calm and deal courteously with people whilst working under pressure Conscientious, enthusiastic and a self-starter PC literate – experience of SAP and Salesforce advantageous Excellent communication skills (both verbal and listening) Benefits 33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
Staff discount on our website Brilliant pension contribution (8% from Zoro UK!).
Medical, personal accident, life and income protection insurance are all included.
Attractive company sick pay.
Enhanced Maternity and Paternity leave.
Perkbox subscription Cycle to Work Scheme.
Company quarterly events.
Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles!
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