The clue's in the name, this role is all about service.
As a Customer Service Advisor, you will be the first point of call for many of our customers; impeccable communication skills are essential, along with having the ability to effectively deal with customer queries in a cool, calm and collected manner.
If 'dedicated', 'diligent' and 'decisive' describe you down to a T, then Customer Services may just be the perfect place for you.
Customer Focus: Replies to customer queries articulately, professionally and in a timely manner both in person and online.
Aims to provide an outcome with first-time response or face to face solution.
Provides consistent, accurate and helpful information to customers.
Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints.
Standards: Answers queries using accurate and appropriate language in all physical, verbal and written communications.
Completes processes efficiently and correctly, specifically transactions on POS or in AX Dynamics and when completing tasks in Zendesk.
Maintains high standards of organisation and compliance for all working areas, both front and back of house.
Service Excellence: Liberty London ambassador for Customer Service to ensure exceptional quality of experience at all times.
Delivers outstanding impressions to develop lasting relationships with customers.
Proactively improves personal knowledge of Online and Flagship services, promotions, marketing and event activity.
Awareness of latest trends, competitor activity and best practice customer service.
Personal Qualities and Experience: Customer Service within retail, hospitality or travel Excellent verbal, aural and written communication skills Professional and friendly interpersonal skills Trusted to work with confidential and sensitive information Genuine interest in Liberty London