Location: Chester Job Type: Permanent Industry: Business Transformation Job reference: BBBH384694_1731410114 Posted: about 2 hours ago Customer Service Advisor - German, French OR Spanish speakingChester (or London) - hybrid working Competitive salary The client is a multinational high-street retailer.Role SummaryAs a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression.
You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.
Key accountabilities of the roleDeal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basisEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerAccurately record all contact interactions on systems in line with expected processEnsure you give a positive image and great first impression to all contactsBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationKey skills and experienceC1 English skills + C1 German, French OR Spanish Language skillsBeing highly methodical with a thorough attention to detailHaving excellent organisational skills and ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent IT and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureAble to work shifts between 10am - 6pm Monday to Sunday, 5 days a weekReady to participate full time in on-site training (4-5 weeks), then you can work in a hybrid mode